Benihana: Restaurant and Customers

Enlarged bar/ lounge area Beverage sales account for 30-33% of total sales, above the average for typical service restaurants (Exhibit 1). This holding area would provide enough space for those waiting for seats, therefore reducing diners’ perceived waiting time. O Accommodates larger groups of business customers, which increases profits for the company. 3. Examine the design of Banana’s operating system in detail. What major technology and design choices allow a typical meal to be served within one hour?

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The average turnover at the Tippecanoe table was an hour, and up to an hour and half in slow periods. ;By eliminating the need for a conventional kitchen, the proportion of floor area devoted to productive dining space increased significantly which means the Behindhand of Tokyo has the capacity to serve more customers at any point in time when compared with a restaurant that has the same floor area. ; The group of eight is seated. The waitress then takes their order, brings soup, salad and beverages. The chef then appears with the food cart and begins the show of making dinner. The wait at the bar beforehand, as well as the attentive service that’s even Immediately upon sitting, makes sure that customers are hungry when they sit down and that they’re served as soon as possible. ; Each table accommodated eight dinners, with service being provided by a chef and a waitress; each such team handled two regular tables. “Higher utilization rate of a chef and a waitress because after they finish with one table, customers of another table could give new orders or another table Is seated with eight new customers o The team of a chef and a waitress Is fully devoted to that group of 16 people.

In the traditional kind of restaurants, the chefs must continuously pretzel orders based on the cooking time and preparation time. ; The cooked food is served directly to the customers. Give direct requests to the chef to customize their meals. ; Reputation as a lunch restaurant, with many dinner customers. O While the case mentions that lunch business was very important, close to 70% of customers listed that they were at Banana’s for dinner. Therefore, customers adapted to the environment of a lunch restaurant and at more quickly.