Customer Service Online System

A complex online service might be an application to apply for financial lad online. Online services Include email services, music or movie websites, search engines and online stores. Certain types of software may be used to access online services. The act of ordering products or services over the Internet became a must nowadays. Struck is named after the first mate Herman Melville Mob Dick. The logo is also inspired by the sea – featuring a twin-tailed siren from Greek mythology.

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Struck is situated in City Center Mall and Seep Mall, the only one of Its kind to feature delicious, handcrafted beverages and great-tasting food Is that orders are made using touch screens on every table where the customer can set an order, they can decide diverse zests and flavor from the compilation that is offered, and later on pay at the cashier desk using either cash or credit card. Background of study Our project Is trying to make use of modern technology which prevailed, nowadays. The act of using modern technology will help shorten time and effort. The Struck will be a quick-service shop where customers can place orders online.

We will use the intranet directed at our customer base as a model of what we can accomplish for them. Our project will be located in public places such as Bahrain City Center, Bahrain Airport and many other crowded places where people visit regularly. The downtown location will provide business people with access to their morning coffee and online needs. The Struck will be a quick-service shop where customers can place orders and will be one of the Bahrain companies that will manufacture and sell specific kind feature of delicious, handcrafted beverages in the Bahrain market.

Ordering via intranet will enable customers to order the exact beverage or food. The choice will be among a great variety of products. While seating, the customer can order, afterwards, his choice will appear to the worker in charge, he, soon, will prepare his order and serve It Instantly. After getting the desired order, he, also, can pay electronically via credit card without walling In a long queue through the Intranet itself, the customer can, also, pay in cash to the cashier.

Company current situation Struck is one of the famous coffee shops in the world and they have branches all over the world their existing system is the manually system. The existing system Is working as follow. The customer should go and Walt In line to make their order then the bill. At the end of the day the cashier will close the account of the day and will print out the total account from the cash machine and will take it to the management. This system is an old system and also having to many disadvantages like: 1 .

It is not friend with the environment 2. Taking time to take the customers’ orders 3. Taking time to transfer the data from the shops to the management The Struck is a company enthusiastic to offering high-quality in a relaxed ambiance for clients occurrence. We are set to make further profit to engender a flaxen yield for my investors and to finance unrelenting growth and development in laity products. We also keep up a welcoming, reasonable, and imaginative work milieu, which respects miscellany, new ideas, and hard work.

City Center is considered as elevated silhouette spot in Bahrain, where customers are by and large teenagers and tourists principally everywhere. Their needs are mostly perfect cup of coffee and a wholesome, delicious snack. Our plan is to kick off perfect cup of coffee and a wholesome, delicious snack business venture in an fitting setting in Manama. The location area has been elected as the location due to various reasons. One of the remote reasons is that the profitable possibilities and distinctiveness of the area and the area are Jam-packed of vigor. The Struck would over and over again attain an operating profit.

Achieving operating profit is the best itinerary to long-term continued existence of the business, and the best enticement for others to follow the company’s reproduction. In addition, for the reason that they are subject to the regulation of market antagonism, shop employees, nothing like participants in many well institutionalized Job-training programs extend skills that are authentically exclusive. Purpose of study The innermost rationale of the Struck is to engender profits that can facilitate uphold the work of the company, In addition to recompensing the management and the employees with all reimbursement.

The service will be more straightforward and more rapidly to participate with the most well-liked shops in the world. Objective of Study General Objective To inspire and nurture the human spirit. One person, one cup and one neighborhood at a time. Specific Objective 1. Building a great, enduring company that strikes a balance between profitability and a social conscience. 2. Irving a gigantic mixture in the course of online and electronic ordering processes. 3. We take a holistic approach to ethically sourcing the highest quality coffee.

This includes responsible purchasing practices, supporting farmer loans and forest conservation programs. 4. It helps foster a better future for farmers and a more stable climate for the planet. 5. It helps create a long-term supply of the high-quality beans we’ve been carefully blending, roasting and packing fresh. 6. The new touch screen service system located in the shop will satisfy the customers an increase the sales. Hypothesis of study There is significant difference between existing system ; proposed system in term of design, services, system, and technology.

Null- There is no significant difference between existing system ; proposed system in term. Scope of project and delimitation 1 . To put up for sale the perfect cup of coffee and a wholesome, delicious snack with high quality pertaining to the market it competes in. 2. To accomplish marketplace preliminary. 3. To accomplish national allotment within a period of 2 years. 4. To recover our goals and to reach the high level in customer triumphant. 5. Used to pay by two ways cash or credit card. Financial goal 1. To achieve 15% growth in successive years 2.

This system will be used only with people who has knowledge about the basic of database system. Definition of terms Terms used in the project as defined below. As soon as the customer exploits our system in website he has to fill the following details. User name. It means to enter your name to introduce himself in the system. Password. It means that safekeeping to access the system reorder my favor. Contact. It is a technique to announcement each other to keep the liaison contact. Address. It is the way to attain the place of the person for delivery.