This is an example of how the principles of operations management can be used to reactivate a firm. How did she do it? Using the above as a starting point, together with other information sources, which you should research yourself, on WHO Smith, you are asked to address the Tasks below regarding operations management. Task 1 Based on the Scenario, produce a document explaining the nature and importance of Operation Management and its key elements. Your document for this Task must include the following elements (among others as o wish): l.

A definition of MM and an explanation of its importance; The key elements of MM; The need to produce goods or services on time and to cost, with the right quality and within the law; The role of MM in achieving strategic objectives; and Produce systems and sub-systems diagrams for any WHO Smith operations processes, including a brief explanation of your diagrams. Task 2 (this meets LO 2 ACS 2. 1, 2. 2 and 2. 3) Based on the Scenario, produce a document explaining the relationship between MM and strategic planning. Explain the implementation of the “sees” in WHO Smith;

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Critically review the tension between cost minimization and quality minimization in the context of WHO Smith; and Assess the importance of the five performance objectives that underpin operations management. Task 3 (this meets LOS 3 and 4 in full) Base on the Scenario, produce a document explaining how to organize and apply relevant techniques in a typical production process. Comment briefly on the importance of operational planning and control. Explain what linear programming is, and give an example in relation to any part of the operations of WHO smith;

Produce a network plan and indicate the resultant critical path for any operation in WHO Smith. (for this task, you should include a set of operational outcomes, which are clearly defined). Explain how quality can be defined and maintained. Learning Outcomes and Assessment Criteria In order to Pass this unit, the evidence that the learner presents for assessment needs to demonstrate that they can meet all the Learning Outcomes for the unit. The Assessment Criteria determine the standard required to Pass this unit.

The Assessment Criteria will act as a guide to help you put into context your answers to lawful the Learning Outcomes. Learning Outcome Assessment Criteria 1. 1 explain the importance of operational management 1. 2 explain the need to produce safely; on time; to cost; to LO 1 Understand the quality and within the law nature and importance 1. 3 explain the link between operations management and of operational strategic planning management 1. 4 produce a systems diagram to illustrate a typical business 2. 1 explain the ‘Three SE’ (economy, efficiency and effectiveness) ALL Understand the link between operations 2. Explain the tension between cost minimization and management and quality minimization 2. 3 evaluate the significance of the five performance objectives that underpin operations management