The small business

‘Pizza Hut’ sends the suppliers an order of things that they wish to be delivered to them through the Letter of Enquiry. The second stage of the trading is Quotation, Catalogue and Price list. This is when ‘Pizza Hut’ asks for a price list, delivery dates etc and the supplier would send them the list. ‘Pizza Hut’ then places their Order, and receives an Advice Note from the supplier to check that the order is correct.

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The fifth stage is the Delivery Note where the suppliers send ‘Pizza Hut’ a note with the order which contains details of the items ordered by ‘Pizza Hut’. The suppliers then send ‘Pizza Hut’ an Invoice which also contains details of the delivery items but also the payment that ‘Pizza Hut’ must pay. Every couple of months the suppliers will send ‘Pizza Hut’ a Statement of Account which tells ‘Pizza Hut’ how much money has been paid off. Cheques are normally used as a source of Payment with ‘Pizza Hut’.

‘Pizza hut’ has a much larger organisation chart then that of a smaller business. Both organisation charts will be in a form of a hierarchy. This is a chart that goes from the person with the most responsibilities and authority to the least. ‘Pizza Hut’ will have a much larger hierarchy then that of a smaller business as it has more people employed therefore it has a lot more responsibilities and standards.

The small business and ‘Pizza Hut’ will both have a manager whom will be at the top of the organisation chart. It will then be the assistant/deputy manager which both businesses will have. After that a small business will have its employees whilst Pizza Hut’ have workers who have more authority then its bottom employees. ‘Pizza Hut’ have people like restaurant supervisor, team leader and area manager before it has the people with least authority which are the team members.

A small business will have better communication with its employees as the chain of command is smaller then that of a larger business. The manager can hold a meeting which will benefit the whole team as everyone gets told together and you don’t have to repeat anything if someone is away. In a small business the span of control is of a little amount as there aren’t many people under the manager. This means that if a manager passed down a responsibility they know it will get done because the delegation can only go as far as the person with the least authority which isn’t really far.

Whilst in a much larger business like ‘Pizza Hut’, the delegation could take a long time to get done. They could keep passing down the task till it gets to the dish wash cleaner which could take some time as the span of control is of a great amount. If the manager wanted to make sure everyone in the business got a message then he/she would tell the assistance manger, whom would then pass it down.

The line manager would then tell everyone that they are in charge of the message. But, if the line manager is away then the subordinates wouldn’t get the message till later which can of a disadvantage if the message is important. Meetings are only held with managers, assistant managers and line managers. This is because there wouldn’t be enough room for all the employees and there is a grantee that not all the staff would be in and they wouldn’t be able to hear it. Therefore, the line manager tells the employees that they are in charge of and then everyone gets the message.

There are number of sources that I used to complete my coursework on the company ‘Pizza Hut’. I used books – GCSE Business Studies by Chambers Hall ; Squires, GCSE Business Studies “The Revision Guide” and Pizza Hut Schools Information Pack. Web sites from the internet, these were, and I also used class group research survey and a collection of marketing leaflets from my local ‘Pizza Hut’.