Training & Development

In this chapter, the background of the thesis and the aim of this thesis study will be introduced, and then the motivation will be explained, what leads the author to this study. 1. 1 Background information The world is changing rapidly in everyday life. In order to be able to catch up the paces, making the best use of the personnel”s abilities became of tremendous significance in the businesses, therefore Human Resource Management needs to be carefully considered and implemented.

It should be able to deal with the effects of the changing world of work, which means that people who work in the Human Resources Department have to be aware of the implications of globalization, technology changes, workforce diversity, labor shortages, changing skill requirements, the contingent workforce, decentralized work sites, and employee involvement etc. Because when either one aspect of above changes in the working process, it could change the whole business operation, therefore, it is important for the Human Resource Department to be prepared and to take control. (Christina Pompon 2009. Staff training is an essential and indispensable part of Human Resource Management, “the importance and value of staff training as long been recognized. Consider the popular and often repeated quotation, ћGive a person a fish and you feed him for a day. Teach a person to fish and you feed him for a lifetime”. ” (McClellan 2002, 7) This understandable and far-sighted saying was 6 from a famous ancient Chinese thinker and philosopher Confucius. This saying has explained clearly how important it is to train an employee to conquer his/her work than Just give him/her a Job of income.

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By observing today”s business climate and the exponential growth in technology with its effect on the economy and society, the need or training is more pronounced than ever. 1. 2 Aim of the study This thesis is going to present to the readers a thought of what is HARM, Staff Training and the importance of staff training in the hotel industry, and at the same time, a research is conducted on staff training in the case hotel where the author did the practical training, in the research opinions about staff training in the hotel from employees in different positions will be obtained, front line staff, supervisor, manager etc.

In the conclusion part the author will briefly go through the whole thesis study, discuss about the search study results and according to the results got from the research study, comments and suggestions about the employees” attitude towards the staff training and how could the Human Resource Department do to improve the trainings as well as to get better results from the training will be provided. 1. 3 Motivation of the study I had my practical training in a five star hotel that belongs to Marriott Hotel Group– Renaissance Shanghai Yuan Hotel in Shanghai, China.

My Job as a waitress in the western restaurant called You Cafe© taught me very much and I learnt quite a lot from he training there. The trainings that I have been attended are training for the beginners, language training and 15 minutes training. The special training program of Marriott Hotel Group which will be talked more about in the later chapter motivate me to get to Know star training more tenuously Ana Inspirer me auto how important it is in the hotel industry.

The theory and practice of staff training in hotels should also be applicable to other business units within this industry. 1. 4 Structure of the thesis The thesis will be divided into theoretical part, empirical part and the conclusion. The first chapter will be the thesis general introduction part, provide readers some thoughts about the thesis and the motivation of this thesis study. In the second chapter definition of Human Resource Management will be provided, and an introduction to Strategic Human Resource Management (SHRIMP) as it is closely connected with Human Resource Management.

In the third chapter, there will be information about staff training in general as well as in the hotel industry, the meaning of staff training, what is the training process, types of training, analyze the importance and benefits of it are going to be explained. And there is a short description about staff training in the international perspective. The fourth chapter is the introduction of the case company, its facilities and services, specialties and the training system in the hotel, especially the training program?passport to Success.

Chapter five explains the research methodology, including qualitative research, quantitative research, the paths of data collection and the validity and reliability analysis of the research. The empirical part is exhibited in chapter six, which consists of the presentation of the results and analysis of them, the display of data is done in rooms of tables and charts by using SPAS. Chapter seven is the analysis of the qualitative research, their introduction, experience of the training, opinions about the trainings etc. Will be discussed.