Condition and outcome

Not all objectives have standard action or condition and an outcome. However the days objectives are in order The key learning points are within the summary, and from doing the exercise the group will have the effects of good and bad writing in there minds The activity is a participative one (but suggested in pairs) the exercise is done after the introduction where individuals have given points they don’t like about business documents There is a few slides used here but they don’t need to be used as everything is in the learners guide so can refer to both There are no formal assessments in this section but the informal questions that are asked check understanding from an opinion point of view, which could quite easily link to the key learning points/awareness There is no link in the trainer guide to the next session.

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There are two of each objective Two are skill objectives, two understanding and two knowledge. Which looks good but it will be the way the training looks at these objectives. Also the two skills objectives are basically the same. Yes the key learning points allow the trainer to reference back to this first exercise, when appropriate The exercise is from the opinion of the groups or individuals there is no cross referencing leading to discussion about any national figures on likes dislikes. OR anything the business has to do by law or Citizens charter and charter marks or ISO standards.

There is no animation as such (house keeping has some animation) on the slides. The slides are standard some are quite wordy and should be split into two or more slides. In this section the visuals on the slides could be improved. (refer to learner guide too, the info is not on the slides which would help) The informal assessment through facilitative questions and discussion and debrief after the introduction exercises do not relate to the course objectives at this stage. The key points can be referenced later or used as examples to make things real but no direct correlation The session does have an introduction even though it is the welcome session. Also going through course aim and objectives introduces the delegates to what is expected of them and what t ere are going to do.

There are no session objectives as it is the welcome and positioning. Saying that it would much better to have a signposting objectives to run with the course aim in this session Yes there is a summary at the end which you can use to facilitate the group to come up with anything missed in their own words or to tell/summarise the discussion so far (that’s what the trainer guide says to do) The activities cover the learning styles but this could be improved by adding more into the introduction exercises The learner guide is easy to follow with good space for notes on the exercises. The trainer guide has detail but is wordy even at this early stage something more punchy for the trainer would be better, although this might not be for everyone.

The exercise within the welcome session does not give confidence or challenge the delegates The links back to the workplace is the thinking about the documents and what they don’t like about them. The delegates think about what effects good writing has back in their work area The objectives all need to have standard action or condition and outcome. e.g. What is the standard? What is the action or condition? etc The benefits of standard letters and how we access edit and store these letters One exercise – a brainstorm of ideas from the group on the benefits of standard letters and then learner guide and live demo with some slides before hand to summarise the advantages in the businesses words.

Slides are too wordy and exactly the same points already in the learner guide. So media crosses over a lot. Have to refer to flow charts but they are just lists of what you need to click to get the areas you need doing a live demo instead still does not allow learning to take place in the most effective way No formal assessments or anything informal as such small area at the end of the session to ask answers slide questions which is what is covered during the session. Many better ways to check understanding.

There is a one sentence summary which does not link to the next section The objectives only cover Knowledge and Understanding and again it is how the objectives are deemed to be reached that there is an issue with most of the session is chalk and talk and flowcharts The key learning points do relate back to the objectives which is great it again is just the way this is delivered people will not remember or already know all about this unless they are a new starter where they will still not remember all the areas Questions for the group about house style etc not included in session objectives.

The mix is not great very learner guide bases apart from the trainer questions to get into the session more consideration to learning styles and informal assessment to check understanding No transition animation the slides are wordy and make it difficult to get into reading a list of points could be exercises to allow the delegates to do this for themselves No assessment as such. Can’t check it back to the objectives. Small area at the end doesn’t allow whole brain approach so much will be lost in this section The introduction s from the course objectives and the session objectives explaining as it says in the trainers guide about the wide use of standard template letters does not cut it.

The objectives do link back to the accessing and storing standard letters objectives Yes the key points are there for the benefits (again better in words of the group) all of the slides and the live demo are step by step and have a lot of areas to go thorough to even get the letter displayed to edit No activities as such the learning styles of the group are not covered and the session is very heavy even for theorists no back up activities or other things to look at to allow this A lot of detail in the trainer guide. Could have this as a supplemental handout for trainer if they need to go through the flowcharts. The group may already have this knowledge. learners guide has a lot of information in writing. Both do flow in order though.

The questions could give confidence but the delegates may already know all of this information covered and therefore create the opposite effect no what’s in it for me. I know this and barriers could come about because of this no challenge unless new starters Links back to the workplace is only going over something that is familiar to the delegates (unless new starters where following the flowchart etc would be more beneficial) and can talk about the different areas pros and cons but this is off topic and there may not be time.