Customer Intimacy- Home Depot

Home Depot’s external environment are “short handed staff, undifferentiated products & service, and competition. “- (“SOOT analysis”) They address these problems by having and developing a well trained staff, great not good customer service, having a upper hand over competition when it comes to costs, and implementing new products and services. Home Depot constantly wants to “continue to lead, change, and grow in ways that will benefit our shareholders, customers, associates, communities, and suppliers for years to come. A shoo-demo external factor is to Market to women.

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While women consumers make 60% of the purchasing decisions in regards to home improvement purchases, HAD does not specifically target market this group. More than ever, women today are more independent, have more financial resources and are more familiar with technology. With the recent announcement by competitor Low’s to specifically target women, HAD may want to consider a strategy to maintain/increase this market share. “- (Homeopathic. (1)[Had],2006) The most important internal environment components are that they continue to change, grow, and innovate not duplicate.

Stake holder conflicts can occur in many places from the suppliers, employees, corporate offices, and most importantly the consumers. It is important to manage all conflicts and not to let anything linger, the quicker It Is dealt with the quicker It Is solved. Question 2 The 3RD process consists of” defining the solution/decision to be made, Identify Important criteria for the process and result, consider all possible solutions, calculate consequences of these solutions versus likelihood of satisfying the criteria, and chase the best decision-making-confidence).

This Is Important cause, a “rational decision making model provides a structured and sequenced approach to decision making. Using such an approach can help to ensure adolescence & (“the happy manager”) Ensuring these two key strategies Into yourself or the people throughout a company can keep it more then afloat it will run and expectations when a decision comes their way instead of having to climb the corporate ladder to look for answers. Home Depot incorporates the 3RD into their company through their employees as they are the ones facing the problems first and having to give solutions to consumers and higher ups directly.