Fetac Level Customer Service

The presentation of the staff is much better than that of the D Hotel. I Interpersonal Skills of Individual(s) Dealt With I I think the sales associate was very good at her Job; she was polite and welcoming and made me feel like a valued customer. Her interpersonal skills were 100% better than those of the staff at the Westport Hotel. I The sales associate didn’t do very well and I think she should consider another career path. She was impolite to me and seemed exasperated with my questions. She could improve on her manners towards customers.

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I Effective Handling of Enquiry I The sales associate was very efficient in handling my enquiry as she had a very good knowledge of the deals available to me. She was much more effective at handling my enquiry than the employee at the Westport Hotel. I The sales associate wasn’t very efficient in handling my enquiry she made me feel like I was bothering her with stupid questions. I Ability of Employee to Present Information Accurately I The sales associate was brilliant she went through everything with me and explained what each price included making sure I knew what I was getting for my money.

She was much better than the employee at the Westport Hotel. I Although I did eventually get the information I required the sales associate didn’t present it to me accurately as she Just scribbled mom generic prices down onto a scrap of paper and thrust it into my hand before dismissing me. I Overall Comment of Efficiency and Customer Service Delivered by the Organizations/Business I The only things that I found wrong were the fact that her trousers were far too long and she never offered me her name. Other than that it was a very good experience. My experience was much better than the one I had at the Westport Hotel.

I The experience made me feel like the hotel didn’t want me as a customer because I wouldn’t fit their usual clientele, the sales associate was UN- friendly and rude and it made me not want to stay in the hotel. I 3. Recommendations on Improving Customer Service The Only way I think that the D Hotel can improve on their customer service is to make sure that employees make the customers aware of their name so that they don’t have to ask for it and to also make sure that employees are dressed in a more professional manner with correctly tailored clothing.

They represent the voice of the consumer, defending consumer interests at the highest levels of national and local decision- making. They provide consumers with information about consumer rights and personal finance. They provide people with useful tools and information to help them et the most from their money and help you them smart decisions. They have responsibility for market surveillance in respect of the safety of a wide range of non- food consumer products.

Their roles in relation to product safety include enforcing product safety legislation, investigating complaints about unsafe products, carrying out surveillance activities, alerting consumers about unsafe products, advising manufacturers, suppliers, retailers and their representative bodies about their responsibilities and managing Ireland’s input to the EX. product safety rapid alert system, RAPE How They Operate

The legislation underpinning the Agency, the Consumer Protection Act 2007, marks the biggest reform of consumer legislation in 30 years and equips Ireland with some of the strongest and most modern consumer protection law in the world. This Act updates and modernisms consumer law. It provides for significantly greater protection for consumers with the availability of additional and powerful enforcement options and it also provides for significant penalties for businesses found guilty of offences.

New enforcement tools available to the NCAA under this legislation include: * Prohibition notices Undertakings from traders * Compliance notices * On-the-spot fines for offences relating to price display, and * The ability to “name and shame” non-compliant traders The Consumer Protection List records the enforcement actions taken by the Agency under the Consumer Protection Act. In addition, we also have the power to take prosecutions against non-compliant traders.