Describe the products and services offered by own organization to internal customers 3. Understand how to deliver customer service that meets or exceeds Internal customer expectations 3. Explain the purpose and value of Identifying Internal customer needs and expectations 3. 2 Explain why customer service must meet or exceed internal customer expectations 3. 3 Explain the value of meeting or exceeding internal customers expectations 3. 4 Explain the purpose and value of building positive working relationships 4. Understand the purpose of quality standards and timescales for delivering customer service 4. 1 Identify quality standards for own organization and work 4. 2 Explain the value of agreeing quality standards and timescales 4.
Explain how to set and meet quality standards and timescales with internal 5. Understand how to deal with Internal customer service problems 5. 1 Describe the types of problems that internal customers may have 5. 3 Explain the purpose and value of a complaints procedure, if applicable 6. Understand how to monitor and evaluate internal customer service and the benefits of this 6. 1 Explain the purpose and benefits of monitoring internal customer satisfaction and how to do so 6. 2 Describe techniques for collecting and evaluating customer feedback 6. 3 explain the benefits of continuous improvement
