Marketing Final Exam Notes

Specialty Strong brand, high price, exclusive distribution and carefully targeted promotions Luxury goods such as Role watches or fine crystal Unsought Little awareness, pricing varies, distribution varies and aggressive advertising Individual Product Decisions Product features & benefit Packaging & labeling Branding Feature – a characteristic of a product Benefit – results from a feature (determine by adding “which means” after the desired feature) Consumers buy benefits, not features Brand building Marketing Final Exam Notes By statisticians Emotional benefit Packaging Contain and protect Promote product and brand

Instruct Promote ease Brand Defined – a promise to deliver a specific set of features, benefits, services and experiences consistently to the target market Branding Strategy Building and managing brands is one of the most important tasks of marketers The key means of defining what a product/service promises and how it differs from the competition Brand Elements Brand name Slogan/phrase Logo/symbol Sound mark/Jingles Design Characters Benefits of Branding To consumer Shopping efficiency Statement of who you are (value system) To a company Valuable asset that can increase value (long-term) Brand Equity

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Defined – the added value a given brand name gives to a product beyond the functional benefits A brand that has high awareness, high perceived value and high brand loyalty has high brand equity Components of Brand Equity Brand awareness Perceived value Brand loyalty Brand Positioning The mental picture that people have about a brand relative to competitive offerings Clearly worded statement describing the impression you want to make on your customer Mission statement for your brand All consumer communication should fall from the positioning statement 4 Key Elements Core user Avid and enthusiastic Distinctive personality representing the brand

Frame of reference The competitive set in the consumers mind Brand is SUBSTITUTE for ALL other alternatives for meeting a need It may coincide with a product category but not necessarily Point of difference Relevant Distinctive and superior Believable Feasible Communicate Sustainable Reason to believe week 10 Objective: A statement (one sentence) of desired outcome resulting from a plan Indicates WHAT you will achieve and when -or grow $ share to by 10/12/2013 Strategies: Broad statements about HOW the objectives will be achieved Increase consumption by promoting use in recipes Tactics: Short-term plans needed to implement strategies

Launch healthy request low sodium/fat line Product offering is usually the starting point in creating a marketing mix Why introduce new products? Consumer – better meet needs through sub segments Address needs of new emerging markets New products are a key for growth The Product Development Process 1. Idea Generation a. The systematic search for new product ideas b. Creates a large number of ideas 2. Screening and Evaluation a. Internal and external evaluations of the new product to eliminate those that do not warrant further effort b.

External – marketing research (consumer reactions) 3. Product Development a. Turn the idea into prototype . Lab and consumer test c. Manufacturing at acceptable cost 4. Test Marketing a. Exposing actual products and marketing programs to prospective consumers under realistic purchase conditions to see if they will buy b. Test market may be skipped 5. Product Launch a. Centralization of product I. Requires huge financial resources it. Market rollover (country by country vs. nationwide) b. Promotion c. Place d. Timing 6. Evaluation of Results a. Satisfaction of financial requirements b.

Customer acceptance c. Satisfaction of technical requirements *Despite the high cost of developing and testing new products, ?90% of all new reduces fail within 2 years Why do product failures occur?? 1 . Insignificant point of difference (POD) – most important* 2. Overestimation of market size (ideally large target with high growth) 3. Poor execution of the marketing mix (how is it positioned) 4. Poor product quality on critical factors (portable cereal, gross milk) 5. Poor timing: too early (consumer not ready/tech can’t support) or too late (POD) 6.

Reposition the product: 2 reasons for the need to change the place the brand occupies in consumer’s mind: consumer attitudes change marketing activity of key competitor may change SERVICES MARKETING Canada is increasingly a service-oriented economy (70% GAP). Service dominant 2. Set Communication Objectives -> 3. Determine the Budget – > 4. Design the Message – > 5. Evaluate and Select Media 6. Create Communication 7. Assess Impact 1 . Identify Target Audience: may or may not be the same as current users of the product 2. Set Communication Objectives: Inform, Persuade, Remind Ad clutter 4. Design the Message: the creative Brief guides the creative development process; includes: who is the target? What is the benefit we want to communicate? What is the support for this? What is consumer insight? What is the net take away? 5.

Evaluate and select Media: media planning, mix, mass media and niche media 6. Create Communications: creativity is vital but don’t let it overshadow the message 7. Assess Impact: 2 types of results a. Communication effects the role of marketing research, compare actual vs. objective b. Sales and profit effects: some tactics such as direct marketing, advertising directs impact on sales is more difficult to measure because of the number of variables involved.