People in Organisations Red Group

Scenario: You are working as an assistant to a Management Consultant. I have been asked to prepare materials for a job role that is to be advertised shortly. She has asked me to practice preparing the relevant documentation by researching a position which would interest me. Requirements of P3/M2: To produce a detailed and relevant person specification. JOB TITLE: Food and Beverage Assistant ESSENTIAL: DESIRABLE: PHYSICAL MAKE UP; Standards of general physical health & fitness required.

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Vision, hearing, the extent to which first impressions are important Must be dressed smartly in the uniform provided. First- class hygiene is required because when dealing with food it is very important to avoid the spread of germs. Hygiene is also important when dealing with customers. N/A ATTAINMENTS; What standard of general education is required for the job? Technical/professional qualifications? Work experience? You must have: 1. To have previous experience in a quality restaurant or bar. 2. GCSE A*-C standard English and Maths.

This is essential because you need to be able to simple adding and English is a neccisity because you need to be able to read and speak fluent English. To have a National Vocational Qualification (NVQ) Level 1 or 2 in customer service. To have a food safety certificate Use of Micros an advantage GENERAL INTELLIGENCE; How quickly will somebody have to pick up new ideas? How quickly will they have to understand new concept? 1. The ability to understand the work once they are shown the first time.

To be able to recognise when tasks need to be done and to use initiative N/A SPECIAL APTITUDES; Communication, numeracy, working with others, social skills, other skills or aptitudes? 1. It is important to be good communicators. This mainly because when you’re talking to customers you will need to be able to speak clearly and not lack verbal communication skills and when taking orders down they should be done effectively and correctly. 2. Must be numerate. This is essential because when dealing with money you need be quick when exchanging it in and out.

Customers could get bad-tempered very easily if you’re working slowly. 3. Working with others is vital this because you need to be able to communicate with your team members and need to be a team player. Also when working as a team effective leadership is required this means when delegating particular roles e. g. telling staff you’re in charge of manufacturing the bread. 4. Social skills are vital because when communicating with customers you need to have good eye contact. 5. Standards orientated with an eye for detail.

It essential when communicating you should have eye contact with the customer otherwise customers will think that you’re lacking confidence. INTERESTS; Interests or hobbies that may be relevant to the job Interested in food and drink. This is essential this because it shows you have enthusiasm. You can also develop product knowledge. Interested in travelling. You can be prepared to go other branches/outlets. DISPOSITION; Reliability, acceptability to others, maturity, leadership skills, personality Need to be approachable, friendly, confident and knowledgeable.

This essential because when communicating to the general public you need these skill. They need to be reliable. You have to ensure you’re on time. Excellent Time-keeping is essential. Arriving late will give a negative impression to the employer. Also employers want to see if you’re trustworthy in the company environment Be willing to learn and develop leadership skills for the future. CIRCUMSTANCES; Flexibility (hours of work) Travelling required Shift Working Flexible working over a 7 day period. Therefore weekend work is required because they might need someone to do extra hours.