Madam, this is a research UCM investigative study being conducted on railway station development across India to study the changing perspectives of service industry. The study is meant solely for academic research purposes and complete confidentiality will be maintained. It will take approximately 10 minutes to complete the questionnaire. Kindly extend your cooperation in filling up this questionnaire. Your proclamation In this study Is completely voluntary. There are no foreseeable risks associated with this project.
However, If you feel uncomfortable answering any of the questions, you can withdraw from the survey at any point. There is No Right or Wrong answer, so please give your response to all the items. If you have questions at any time about the survey or the procedures, you may contact Mr. Jibing Mathew Abraham by email a Jibin104@gmail. Com or at 097453-80370 Thank you very much for your time and support. 1 _ How frequently do you come to railway station? 0 More than once a week D Once a week C] Once a fortnight C] Once a month 0 Once in 2 months 0 Once in 6 months 0 Once a year 0 Other 2.
Do you prefer to come to this station rather than other railway stations in this locality? O yes 3. Do you think railway manages efficiently the stations? 4. Overall design of the railway Stalin should be extremely appealing architecture attracts footfalls. 5. Is It the facilities provided are Inadequate? Yes 6. There needs to be effective & efficient Complaint handling system 8. A railway station should provide the best Ambiance in terms of 0 Designing 0 Fountains 0 Colorful & Attractive Lighting 0 Dcord 0 Services 9.
It is imperative to keep updating information on website of Railway. 0. There should be Centralized pick up & drop off services for the passengers 1 1 . There should be comfortable chairs / resting lounge while a customer’s family can hang around. 12. Presence of following allied services in a mall affects the customer’s shopping experience 0 Banks O TAMS 0 Drug stores 0 Big TV screens 0 Adequate facilities for handicapped (Wheel chairs) 0 Postal service 0 Courier service 0 Photo shop 0 Lockers for bags / bag packs 0 Any other you would like to suggest, 13.
To make it more popular & appealing & to increase the duration of stay f visitors, a railway station should have 0 Nightclub 0 Museum 0 Amusement parks 0 Medical services 0 Beauty parlous & Hair salon services 0 Day care for toddlers / kids 0 Physical fitness theatres O pub / Bar 0 Restaurants 0 Library 14. A railways station should have adequate security & extremely thorough check up at all entry points. 15. Acts are an important & indispensable feature of security in today’s railways stations. 16. Which of the following factors, according to you, would affect the popularity for a railways station? Topography of the region Accessibility 0 Travel modes available 0 being well connected 0 Public Transportation availability 0 Services offered 17. A railways station should have proper Infrastructure in terms of: 0 Parking organization, layout, distance from the mall / hypermarket 0 Security / discipline 0 Layout of the stores 0 sitting lounges 0 Sanitation 0 Hygiene 0 Maintenance – breakdown / preventive maintenance 0 Earthquake resistant building 0 Adequate fire safety provisions 0 any other, plus specify, 20. Is it is needed to have Shuttle services to ; from the Parking lot. 21 .
Is they keep up-to-the-minute information on information desk of railways station 22. Is this railway station has pleasant, knowledgeable, available ; courteous attendants 23. Our railways station has adequate security ; extremely thorough check up at all entry points. 24. A Railway station should have proper Infrastructure in terms of: 0 Parking organization, layout, distance from the mall / hypermarket 0 Layout of the stores 0 Sitting lounges 0 Maintenance – Breakdown / Preventive maintenance provisions 0 Earthquake resistant building 0 Security ; other safety measures 0 Any other, plus specify, 5.
There should be multiple entrances and egresses in a railway station 26. In a railways station, ideally there should be 0 Stairs ; Elevators only 0 Stairs ; Escalators only 0 Combination of Stairs, Escalators ; Elevators 0 Stairs only 27. Toilets’ layout & their design are an extremely important, while designing a railway station? Walk to the railway station should be less. 29. There should be Centralized pick up & drop off services for the passengers. 30. How will you rate the services of this station? * Ticket reservation * Train timings * Hygiene * Other services
