Who actually provides roadside assistance service that many people buy from the vehicle manufacturer, insurance company or motor club? The same tow truck can be an authorized provider for many different companies. Actually many car manufacturers and insurance companies contract out the entire roadside assistance program to a third- party.
Age or Formerly Cross Country Automotive Group is one of the largest third-party service providers with call centers across the country. Agro has contracts with 70% of the AR manufacturers and they rebind their service for MM, Ford, Lincoln, Mazda, Toyota, Chrysler, Aka, Handy, Ionians, Jaguar, Gaston Martin, asker, Land Rover, Honda and Accuracy. The company handles 80% of all insurance carriers that offer roadside assistance – USA Nationwide, Liberty Mutual, State Farm and Progressive.
Agro has an automated diagnostic trouble code notification service that Is a combination of Len- vehicle display alerts and guided voice messages to provide owner with additional instructions on what to do next. Using a web portal for configuration, information can e conveyed by e-mail, text or automated call and Is sent to the owner’s preferred dealer to assist with the repair process.
Allocate Roadside Service (EARS) EARS provides service to the Allocate Motor Club, Signature Motor Club (owned by (Allocate) and the Paragon Motor Club (Independent). Signature provides service to BP Oil, Exxon/Mobil, Chevron/Texaco, Mercedes, BMW/ Mini, Good Sam, Ferreira, ARP, and Roadster. EARS offers a diagnostic data capture mobile app that Identifies the vehicle’s problem and the lets the owner select what type of service Is desired: tow, battery Jump, flat tire, fuel delivery and lock out service.
