The causes of the customer complaint was airline have not clearly stated there Is no need to delay plane take off to ask for the customers. In addition, airlines have to delay the departure time, but the company did not arrange hotel for the customers to live, they can only arrange them in the lobby rest, they cannot able In a comfortable environment rest and wait, so they think airline arrangement are very dissatisfaction, and lead to tour the customers feel Ill.
In Dalton, the airline’s staff due to bad weather, aircraft transfer caused by flight delays, but the airline were not to insensate, because they think It Is unreasonable to them and make a complaint about company. In the process of complaints, the Lorene personnel of arrogance, and did not reply to them make a long time.
Moreover, the customers are delectation’s with airlines, because they think the alertness of compensation Is not enough, so they think airlines treatment method and the service quality Is very bad, and feel this kind of behavior is irresponsible, they have not ignore the feelings of the customers and so they think the airlines need to beer all responsibility.
