Customer Experience

This webbing explores innovations and best practices that Moos should consider to main competitive advantage and realize the benefits of their latest backchat and radio access network evolutions to an all-IP network. It focuses on key considerations and technologies for improving the existing performance management and optimization process, taking into consideration the reality of today’s multi-technology and multi- vendor networks. It also reviews existing technology that allows to dramatically reducing service outage and network degradations.

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During this webbing, Patrick Donovan, senior analyst of Heavy Reading and Sergei Civilize, product marketing manager, mobile solutions of Innovations will: Review mobile operators’ network degradation challenges Highlight where network operation should focus their attention Propose pragmatic solutions to help network operations and engineering teams improve the subscriber experience. Date: Thursday June 26th 2014 Broadcast times: pm London 1 pm Paris I llama New York CLICK HERE to register Unable to attend this date/time?

All registered attendees will receive a unique link which will allow them to view the webbing content after the event has taken place. Webbing Speakers: Sergei Civilize, Product Marketing Manager, mobile solutions of Innovations Sergei has more than 14 years of experience as a Telecoms Solution Consultant. In 2010 he Joined Inflation and became directly involved in major Operation Support System (ASS) Consolidation projects with both fixed and mobile operators worldwide.

Sergei has recently assumed the position of product marketing manager and is now responsible for evangelize Innovation’s end-to-end service assurance solution portfolio. Sergei holds a degree in Computer Engineering from the Polytechnic School at SAA Paulo (POLIO-USPS). He based In Brazil. Patrick has more than 20 years’ experience as a telecoms analyst and strategist. His coverage areas at Heavy Reading include mobile backchat networks and mobile network security. He also authors Heavy Reading’s Ethernet Backchat Market Tracker.