Word of mouth advertising is more influential than any other form of advertising. People believe what their friends and neighbors say about your company, and they remember it for a long, long time. 7. How do the ripple effects escalate the problem of the lost customer? Well, customers who are not satisfied and are unhappy will eventually lose their trust with the company. This In turn, too, will create problems regarding the company’s reputation because unhappy customers will spread their bad experiences to their colleagues and relatives.
As soon as possible, If this case happens, then be able to provide a letter of apology and be sincere to admit mistakes. A customer expects satisfaction with the product or service they buy. When their expectations aren’t met, they want good customer service to fly the problem. If this fails them too, then you have lost a customer, but not Just one customer. The ripple effect occurs when a dissatisfied customer complains to friends and family. These friends and family tell their friends and family what occurred.
Now everyone is afraid to try the product or service themselves. Before long you have lost several customers Just by losing one. Works Cited How do ripple effects escalate the problem of the lost customer.