To make a questionnaire first of all we need to understand management problem of SIB Bank. For that we need to know Why Customers are dissatisfied? Research Question: Now we need to understand where the problem is. Is it that Service Provided by SIB bank is not up to the mark or Staff member are not efficient and effective in their work or communication and after care services are not efficient or product offer by bank is not up to the mark.
These are four areas in which management problem needs to be identified. This is known as Research Question. Investigative Question : Now we have identified problem area so now we need to examine different aspects of particular problem area Its Is known as Investigative question. Egg. Service Provided by SIB Is helpful? Service Is being provided timely? In Second area of Problem of staff member, we need to Examine that Information provided by staff member Is easy to understand??
Staff member are Help full?? In third problem area of after care service, we need to examine whether account is Keep up to date or not? Queries are attended promptly?? Measurement Question: Now we need to convert investigative question in to normal layman language so that person can Understand and can answer properly. Myself Chubby Desalt. I am T. Y. B. B. A Finance student. I am doing study In B. R. C. M College of Business Administration.
I have prepared a Questionnaire for Business Research Project Against Study of Customer Satisfaction for Customers of State Bank of India (SIB), apparel point Branch. Please help me to do survey by rating the service that you currently receive from SIB Bank 5 = Excellent 4 = Good 3 = Average 2 = Poor 1 = Very Poor Tick the boxes where appropriate) Services Provided by SIB 5 4 3 2 Services / Products were well explained.
Staff members are helpful. Services Provided by Staff Member Took time to understand my needs. Explained the products well. Communication and After Care Services Letters and Brochures are easy to understand. I am kept up to date with the status of my accounts. My queries are attended promptly and response is received to my satisfaction. Fixed-Deposit Schemes Savings Account Current Account Easy Access Account SIB Express Drafts
