Assignment front sheet Learner name Assessor name Battened Loans Date issued Completion date Submitted on 6th March 2014 14th March 2014 Qualification Unit number and title BATE Level 2 Diploma In Business and Enterprise UNIT 11: Customer Relations In Business Assignment title Customer types and their needs and expectations. In this assessment you will have opportunities to provide evidence against the following criteria. Indicate the page numbers where the evidence can be found.
Criteria reference To achieve the criteria the evidence must show that the student is able to: Task no. Page numbers Describe three different types of customers and their needs and expectations. MI Explain how deferent customers’ needs and expectations can differ. I certify that the work submitted for this assignment is my own and research sources are fully acknowledged. Learner signature: Date: Assignment brief 1 1: Customer Relations in Business BATE Level 2 Diploma in Business and Enterprise Start date Assessor Customer types
The purpose of this assignment is to: show an understanding of the different types of customers and the need to meet the varying needs and expectations of these customers. Scenario – as part of the selection process for a part-time position in a well-known retail store, you have been asked to provide information on your knowledge of customers’ needs and expectations. You have been asked to present this information in a booklet. Task 1 Pl – describe three different types of customers and their needs and expectations.
