Which one of our customers/clients problems are we helping to solve? What bundles of products and services are we offering to each customer segment? Which customer needs are we satisfying? The values to be delivered to the customers are, 1. Create Orderliness 2. Reduce the stress of standing on a queue 3. Solve problem of who came first therefore providing equality for all 4. Stops the ghost space keeping for people that are not available 5. Provide a comfortable environment 6. Makes services rendered quicker .
Stops confusion on who to meet to deal with which problem. That Is, customers don’t begin to stand on wrong queues only to discover later that they weren’t on the right queue and so have to join another queue all over again. In general, the customers’ problem we are trying to deal with is that of (What’s in it for the Company/Organization). These are the values to be delivered to the organization 1 . It reduces stress and tension on the staff 2. The staff concentrate more on their work and less on trying to calm down a customer who has an issue standing on a queue 3.
It increases profitability, that is, the staff work at full capacity and attend to more customers 4. It also increases turnover and productivity for the company both In the short and long run 5. It reduces harassment and transferred aggression on staff 6. Organizations can keep tab on their staff to know the most productive and also less productive ones. 7. It provides a serene and comfortable atmosphere In general, WIFE is that it increases.
