Customer Service Level

Communicating with customers who have eight difficulties When greeting a person with a visual Impairment always Identify yourself and Introduce anyone else who might be present. C] When offering assistance (to sit, for Instance) allow the person with visual Impairment to take your arm If needed. Offer to hold or carry packages in a welcoming manner. Giving a verbal cue is always helpful. Let the person know in advance when you will be moving from one place to another. Communicating with customers who have hearing difficulties When communicating with a deaf or hearing impaired person look directly at the arson and speak clearly, naturally and at a normal pace. D Only raise your voice when requested.

Make sure that the person has understood what you wish to communicate. Communicating with customers who have difficulties with forms Organizations could ask someone to complete a form on the customer’s behalf. Staff could help the customer fill it in correctly. Extra staff could be made available to explain certain things in more detail or to provide any extra assistance if needed. Remember, the best sources of information about customer needs are the customers themselves!

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