Allegedly, Toys “R” Us customers who purchased items from he store that offered free gift cards, buy-one-get-one-50-percent-off discounts or other benefits received less money than the full purchase price when they went to return the Items. Laura Maybug, the lead plaintiff In the case, purchased $75 worth of Toys “R” us products and received a SIS gift card. When she later returned one of the toys, the toy company allegedly refused to pay the full purchase price. Under California law, retailers must give no less than full cash or credit refunds unless a more restrictive policy has been announced.
A California Judge has recently approved a $1. 1 million settlement in the case. Under the settlement, Class Members will receive a voucher for $10 off a purchase of $50 or more. The toy company has also agreed to provide more disclosure of Its return policy for merchandise bought as part of a promotion. One of the ways they Intend to do this Is by putting the disclosure on point-of-sale displays. Class Members include all California consumers who purchased toys from Toys “R” Us since January 1, 2008 that qualified for a promotion and then returned one or more items.
Yum China CEO apologizes for KEF chicken Issues The CEO of the fast-food giant CIFS parent company Yum Brands Inc. Apologized to Chinese customers on Thursday over a series of recent “disturbing” issues regarding the chicken supplies on its biggest market. “l, on behalf of Yum China, sincerely apologize to you, ” Us Kingship, chairman and chief executive of Yum China, wrote in a statement, “We regret the shortcomings in our enterprise’s self-checking process, our lack of Internal communication, the slow adjustment of suppliers, our failure to notify several employees and the relatively slow and non-transparent external communication. Us added they draw lessons from this controversy and make their customers 4 remises: “First, maintain the self-checking campaign we’ve had since 2005. Besides government supervision, we will keep on demanding suppliers be tested and improving the sample-reexamination approach, in order to avoid any problematic production going into Hum’s logistics system,” Us wrote. Second, strengthen the communication with the authorities and report problems in time when we discover them during the self-checking process,” he continued, “Third, raise the standard for suppliers who should receive tighter control and supervision of food safety, and strictly apply their qualifications. Finally, we will help chicken suppliers adopt advanced breeding measures and administration models. ” Us Kingship said Yum China still considers food safety its top priority. He asked Hum’s staff to continue their hard work, listen to the voices coming in from all directions, and try their best to earn back the customer’s trust.
The scandal broke out when China Central Television (CATV) reported in late December that several poultry farmers in Sandhog Province had given their chickens excessive amounts of antibiotics, including amandine and arriving, in order to help them accelerate growth and survive the overcrowded chicken houses. The report triggered nationwide concern about food safety. Some of the chickens were supplied to KEF and McDonald’s. The Shanghai Food and Drug Administration said that tests conducted by a third-party agency between 2010 and 2011 had found that eight batches of chicken meat supplied to the company by Lie Group Co. Contained excessive levels of antibiotics. Yum also stated it had stopped all supplies from Lie in August of 2012. Shares of Yum Brands Inc. Fell Tuesday after it said issues of suppliers had hurt its China sales more than expected. Its China same-store sales fell by 6 percent year-on-year over the fourth quarter, impaired to the previous estimate of a 4 percent decline. Luncheon blames customer sizing issues for see-through pants Retailer Luncheon Athletic Inc. Says customers could still be sporting see-through Loon yoga pants because they’re buying sizes that are too small for them.
The Vancouver-based company said Wednesday there are still “a few negative comments” circulating on the Internet from shoppers who it believes are buying the wrong size. The problem may be that “guests don’t have the benefit of doing an in-store fit session with one of our educators to make sure the fit is right for them,” the company aid in a Frequently Asked Questions section of its website. “The majority of feedback about the return of our black loon bottoms has been positive,” it noted. Luncheon says it has made “big changes” to its product development process since the see- through pants first grabbed attention in March.
But the troubles persist, and that might begin to cause problems for Luncheon’s reputation, said Manchuria Capital analyst Liz Dunn who is a self-proclaimed “heavy user” of the company’s products. “We see a narrow window of opportunity for Luncheon to really fix quality,” she said Dunn said she’s concerned with Luncheon’s decision to tell customers to buy bigger sizes or that certain clothes aren’t made for sweating in while others aren’t made for running. She said not only does that create confusion but it also makes it inconvenient for customers who hurry from one exercise class to the next in the same pants. We believe consumers expect to be able to both bend and sweat in Luncheon’s premium-priced athletic product,” she said. Dunn also pointed out that clothes once manufactured in Canada have now been outsourced to Asia to boost product margins. She acknowledged that customers may be paying more attention to product quality after hearing about the recall earlier this year. Reviews on Luncheon’s website have pointed out some of the flaws with the company’s reliance of its Loon pants. “l was told by a sales associate that after the fabric was changed, most people had to go up a size for the sheerness to go away,” wrote Documenter. Confused that Just one size smaller would cause so much trouble with the fabric, I tried an eight. The eight was not only too big, but still sheer when I bent over! ” Numerous other reviews on the website outlined similar experiences with the pants. Did some bend-over tests and you could see my underwear and the tag on the pants,” wrote a user called Lovelies. However not all of the recent reviews were negative and some customers questioned why so many others were still claiming their pants were see-through.
The quality of the Loon fabric has become a significant problem in recent months, resulting in several lawsuits accusing the company of disclosure shortcomings that artificially inflated the stock price of the company. Luncheon pulled its black Loon pants from stores mid-March, which meant removing 17 per cent of its woman’s pants inventory. Since then, the company has said that the fabric used in the pants did not meet their standards. In April, chief product officer Sheerer Watertown left the company.
The company then said it began testing and assessing all Loon products to ensure they meet “revised specifications for modulus (stretch), weight and tolerances. ” It has also stationed employees at factories to ensure that the new standards were being met. Last month, Luncheon chief executive Christine Day announced her plans to leave the company once a successor was found. The company also recently delimited from the Toronto Stock Exchange. Shares of the company were 1 5 cents lower at $65. 54 in after-hours trading on the New York Stock Exchange, as of 5:53 p. M. ET. The company’s stock ended 24 cents higher to $65. 9 in the regular trading session. US Airways Regular complaints include inaccurate billing, failing to notify passengers of flight delays and terrible service. One customer says he saw a crew member on a Charlotte to Toronto flight bullying a disabled elderly woman for asking to get her belongings out of a carry-on bag. In November 2011, the airline was at the center off PR nightmare after forcing a passenger to stand for seven hours because of an overweight man seated next to him. In the same month, the company was attacked for initially denying a ticket refund too terminally ill cancer patient.
To help deal with the problem, the company created a new position of “runner. ” That person will “hand out cups and sauce packets, and fetch Juice boxes for Happy Meals,” Jargon writes. Having the “runner” on hand will help clear up confusion and free up time for the cashiers, who are supposed to tell every customer “thank you” when they’re done. The company is also implementing a “dual-point” ordering system around the U. S. , which involves the customer ordering at one end of the counter and taking a receipt with a number.
When the number appears on a screen, his order will be ready at the other end. But Jargon points out that one of the chain’s biggest problems is high employee turnover. Because most employees make a low hourly wage, they are less likely to be loyal to the grill’s not pushing out food quickly enough. So you have to wait on food, and the customer is getting aggravated at you because you’re not giving them the food quick enough, and the grill gets aggravated with the cashier because we’re asking where the food is,” a McDonald’s employee told Jargon.
