Cace Customer Tracking System

The next time the client enters the office, the client will Just put his thumb to the device and his attendance will automatically save In the administrator database. Moreover there may be a button for the option of what purpose the client wants to do. The director will search using the options given from the User Interface It he wants to search for the following clients. Conceptual Framework Input Customer Profile Name Age Address Contact Number Valid ID number Kind of Scholarship Biometrics Client’s Purpose Output Process Agile Methodology Analysis and Design Development Testing Deployment

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The administrator will Input the following Information for the new user of the system which Is the following; Name, Age, Address, Contact Number, Valid ID number, Kinds of Scholarship, and lastly the administrator will now ask the client to put his thumb In the device for Biometrics authentication purposes. The next time the client will enter into the ACE office for any purpose, the client will just put his thumb into the device the client purpose. The client attendance including the real-time and purpose will be automatically being log in to the administrator database and into the MIS office. Purpose and objectives

The system aims to develop software that is expected to save time, and effort in finding the attendance record of the client. The system will include more details regarding the customer’s profile compared to the traditional attendance monitoring system. The computer will show all the related data of the clients they want to trace. The system will trace who are the clients entered the office in specific time and date. The attendance tracking system will help the ACE office in evaluating the attendance consistency of each of the client. In this case, they can also give incentives to the client’s mentor.

Statement of the problem ACE attendance management system was on the traditional way of recording the attendance of their client by using a paper based log-in. Sometimes the director asked his secretary to search for a client’s record regarding what purpose the client did and what specific time he/she entered to the ACE office. It often takes a lot of time in searching the record because they search manually from the paper log-in form. The attendance is much important to the ACE office because in here they can trace the client’s attendance and it will be helpful for future evaluation with his/her mentors.

Scope and Limitations The system will help the ACE personnel to track the attendance of each of the client’s whether the clients is scholar coming from inside or outside the SUM. The system will include the functionality that can determine what purpose the client did in a specific activity. The system has the capability to trace the individual information of the client including the time and the purpose of the client in visiting the office. The MIS office will have the authority to have an access to the tracking system because they are the authorized personnel to monitor all the system in the Saint Marry

University. The system will not include the attendance of the ACE personnel; it will be only focused on the client’s attendance. Payments and other non-related activities beside from attendance and purpose of the clients are not included. Significance of the Study The study can contribute for the current problem of the ACE office in tracking the attendance of the clients. This attendance is very much important to the ACE administration because in the system they can trace what would be their corresponding evaluation in each of the client and the feedback to their mentor.

The study is also more efficient in logging for the attendance because the system will be incorporated to the respected MIS office with great office administrators. Definition of terms Biometrics refers to technologies used to detect and recognize human physical characteristics. In the IT world, biometrics is often synonymous with “biometric authentication,” a type of security authorization based on biometric input. (Etceteras) Tracking is the act or process of following something or someone. (Differentiators) TESTED or Technical Education and Skills Development is an

Employment responsible for managing and supervising technical education and skills development in the Philippines. (Wisped) DUVET or Technical Vocational Education and Training is used as a comprehensive term referring to those aspects of the educational process involving, in addition to general education, the study of technologies and related sciences, and the acquisition of practical skills, attitudes, understanding and knowledge relating to occupations in various sectors of economic and social life. Unesco) ACHED or Commission on Higher Education of the Philippines, is attached to the Office f the President for administrative purposes. It covers both public and private higher education institutions as well as degree-granting programs in all post-secondary educational institutions in (Wisped) TAPE or Expanded Tertiary Education Equivalency and Accreditation Program (TAPE) is an assessment and accreditation program in which prior work experience and other non-traditional means of education are awarded corresponding academic credits.

Run by the Commission on Higher Education, in partnership with colleges and universities all across the country, he academic credits awarded through the program can be used to work towards a corresponding degree in the applicant’s preferred field. (waspishness) ACE Customer Relationship Management System Customer Relationship management system is a software that makes a communication between the user and administrator. In this process, the ACE office will be stand as the administrator and the MIS office will act as the Super Admit.

The system will have an interface which allows the administrator to post information like schedules of a particular exam, seminars and other important things that a qualified linen can attend. This information will be send to the client according to what kind of scholars they are. The message will be sent via e-mail format or in SMS format. The mass sending of message to the client is very helpful in order to lessen the time of the administrator to inform those clients about the important schedules of the examinations and assessments. On the other hand, the client can have his/ her feedback on the message he received.

The software will use a tool and an access coming from either Globe or Smart Telecommunication for the Online and SMS communication. All the sent items and the transactions will be log and save in to the Administrator database for future evaluation. Conceptual Framework Administrator Customer Name Message Schedule of exam Venue of examination Amount to be paid Client The Administrator will input a message to the system regarding the information of exam, name of the client, message for the client, schedule of the examination, venue for the examination and the amount to be paid.

All this information will be send to the scholars in the form of SMS or e-mail depending on the available information. All he activity sent will be log and save into the administrator database and in to the MIS office. The client can have a feedback or can send message into the ACE. Purpose and Objectives The study aims to develop software that will upgrade the process in informing the client regarding their examination and other important things related to their scholarship. Specifically, the software aims to lessen the traffic of information from the ACE office going to the client as the current system is experiencing.

The software also holds a wider range of database for the client’s information. Statement f the Problem There is limited data of the client’s information due to cellular phone storage only. There is also text message information traffic because of sudden technical failure of the current system. Client’s sometimes have a negative feedback and reaction against the ACE office because the clients that did not receive a information text form the ACE office would prefer to withdraw their money back, but as the regulations has to deny the withdrawal.

There is no further evidence of the sent items to the clients if the cellular phone will meet its limitation in saving those sent items. Scope and limitations The study concentrates only from the students of Saint Marry University coming from different Department. It includes all scholars as long as they are enrolled in SUM and they are under the ACE department. The System will only focus on sending and informing the client. Furthermore it cannot be use in personal and social interaction to the non- client people.

The client’s regular tuition fee account is not included except the account to be paid in the ACE office. Only the authorized person will be the one who can access the Administrator computer and the software will be suited tit user name and password for security purposes. All the data will be also transparent into the MIS office. Significance of the Study schedule of exams and other important things that the client need to know. This is mutually important between the client and the administrator. The administrator can post and send information to the client without any difficulties.

In the other hand the client can also give feedback, comment and ask information to the administrator through the system. Definition of terms SMS – Short Message Service (SMS) is a text messaging service component of phone, be, or mobile communication systems, using standardized communications protocols that allow the exchange of short text messages between fixed line or mobile phone devices. (Wisped) Agile Methodology – is an alternative to traditional project management, typically used in software development.

It helps teams respond to unpredictability through incremental, iterative work cadences, known as sprints. (Collaborate) ACE Customer and Mentor Management System Customer and Mentor Management System is computerized software in recording the activity between the client and his/her mentor. The system records the attendance of the client to ACE office including the attendance recorded by his mentor. All this record will be monitored by the ACE administrator and the information will be saved to the MIS database.

Each mentor will also have a record for which client he/she is teaching. The system also includes a simple graphical user interface that will output the final grade of the client upon finishing the course submitted by his/ her mentor, the number of time he/she attended the class, the number of time he absent the subject. All the records are saved and secured to the administrator computer and the database are protected by the MIS office. Process Mentor’s name Client’s name Kind of scholarship Subject Attendance Date Conceptual framework he/she is teaching.

The authorized person will be the one responsible in encoding the data coming from the mentor’s record. Each of the mentor’s students will be assigned to their mentor including the subject, attendance, date of present and absences. Purpose and Objectives The study aims to develop software that will record the activity of the mentor and his/ her clients into the ACE office. The system is able to show the number of time the clients entered to the ACE office and how many times he absent and present his/ herself in the class he enrolled.

The ACE director can easily trace who are the mentors that have the most students who are always present. In this case, the ACE administrator can detect whether a mentor can get an incentive from performing well regarding his/her attendance and the attendance of his/her student. Statement There is no flexible client and mentor record management from the current system that can easily trace the activity of both sides. The director cannot give an incentive to the mentors who are really working hard and doing their best performance in maintaining the good attendance of his/her students.

Scope and Limitation The system includes qualified mentors under the ACE administration. Courses on demand under DUVET and ACHED who has mentors inside the Saint Marry University are the priority of the system. The system concentrates to the SUM students and it will not include the scholars coming from outside the school. Payments and other non related information except the mentor’s attendance, client’s attendance, and the activity that is related is not included in the system.

ACE administration will accept and save all records coming from the mentors and their clients but the database will be maintained by the MIS office. The ACE office cannot alter the data by themselves. Significance of the Study The study is significant to both the mentor and to the student. The mentor can be supervised by the ACE office on how he/she perform the consistency of the attendance of his/her students. If the mentor was observed to be good in maintaining the interest of his/her student basing it from his/her student attendance, he will receive a corresponding incentive to his part.

On the other hand on the part of the client, there will be a transparency involving their attendance into ACE office and to his/her mentor. Definition of Terms Graphical interface – is a type of user interface that allows users to interact with electronic devices using images rather than text commands. (Wisped) Incentive – something that incites or tends to incite to action or greater effort, as a reward offered for increased productivity. Is something that motivates an individual to perform an action. (Dictionary)